Frequently asked questions

Who can benefit from Superior Foot Supports orthotics?


Anyone can benefit from the support and protection our orthotics provide to keep feet healthy and prevent injuries. Our orthotics are especially helpful for anyone who experiences pain or discomfort in their feet from athletic activity, walking, standing, or any other activity that involves being on their feet.




How are Superior Foot Supports orthotics made?


Our orthotics are custom made to order, based on a detailed biomechanical evaluation and your unique foot impressions taken by our highly experienced staff. The orthotics are produced by our state-of-the-art orthotics lab, precisely calibrated to your body weight, foot structure, and biomechanics. Our orthotics are lightweight, slim, and very durable.




Does my medical insurance cover Superior Foot Supports orthotics?


Most insurance policies do not include coverage, however, you may speak with your insurance representative to see if yours does. The CPT code for custom orthotics is L3000, and they will also most likely require a qualifying foot or leg condition or injury.




How long should I expect Superior Foot Supports orthotics to last?


Our orthotics are extremely durable and typically continue to provide excellent support for many years.




How many pairs of Superior Foot Supports orthotics will I need?


Just one pair is all that most people require, as they can be transferred from one pair of footwear to another. Only in instances where you need to wear especially tight fitting shoes, such as dress shoes, would you need an additional pair of "dress" orthotics.




Will Superior Foot Supports orthotics fit in my existing footwear?


As long as your existing footwear fits you correctly, Superior Foot Supports orthotics should work well.




How long does it take to get my Superior Foot Supports orthotics?


Once your foot impressions have been taken, your orthotics should be ready in about 7 to 10 days.




Why can't I get my custom orthotics at my initial appointment?


Unlike most other companies products, our orthotics are not pre-made and pulled off of a shelf. They are custom made based on your unique foot impressions that we take at your initial appointment, and then require expert fabrication by our orthotics manufacturing lab based on your unique detailed specifications. Your custom orthotics will be ready in just 7 to 10 days, a much shorter time than most other custom orthotic labs take.




Can children wear Superior Foot Supports orthotics?


Yes. Because our orthotics are custom made, they can be made to the size and shape of children's feet to meet their foot support requirements.




Can Superior Foot Supports orthotics be worn in sandals?


Yes. There is a selection of sandals, clogs, and other summer footwear that our orthotics can be worn in.




How can I get Superior Foot Supports orthotics?


It's easy. Give us a call at (804) 464-3299 to set up an appointment.




Do I need a doctor's referral to get Superior Foot Supports orthotics?


No. All you need to do is call us at (804) 464-3299 to schedule an appointment.




What are Superior Foot Supports custom orthotics?


Our custom orthotics are highly specialized insoles shaped precisely to your feet in their best alignment, and are worn under the feet inside the shoes. They work to improve foot function by optimizing foot alignment and reducing the stress forces that can ultimately cause painful symptoms and deformity.




How are Superior Foot Orthotics different from inserts you can get at a footwear or drug store?


Our orthotics are custom made to order, based on a detailed biomechanical evaluation and your unique foot impressions taken by our highly experienced staff. At most stores, you select a pair of pre-made insoles based only on your shoe size, or the sales clerk gives you pre-fabricated devices based on a few measurements of your feet. Either way, the supports you get are shaped like generic, mannequin feet - not your own.




Does Superior Foot Supports offer a warrantee or guarantee on their orthotics?


Our orthotics come with a 1 year comprehensive warranty and a 2 year shell warranty. An extended warranty can be purchased for an additional fee. Our goal is to assure that your orthotics are as comfortable and supportive as possible. The truly custom orthotics that we provide can take several weeks to adjust to, however, if at any time during the first 90 days you are not satisfied with your new custom orthotics, contact us for answers and solutions. If we cannot offer you a solution, we will accept the orthotics back for a 100% product-fee refund (a service fee of $149 is non-refundable). We will make every effort to get the orthotics right by adjusting or replacing them free of charge, if necessary, within the first 6 months.





We Work With Most Medical Insurance Plans!

Proudly serving the Greater Richmond, VA area!

Free phone consultation CALL NOW:

We accept:

1. Flexible Spending Accounts (FSA)
2. Health Savings Accounts (HSA) 

3. Under Age 18 Discount 15%

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 Multiple Office & Mobile Locations.

Flexible Hours!

The services provided by Superior Foot Supports, LLC and it's members are limited to custom orthotic services and do not include medical management, or writing prescriptions unless seeing Dr. Lane as a patient at his Chippenham office. We accept orthotic prescriptions from other providers. Flex spending & health savings accounts typically provide reimbursement.

Copyright 2020 by Superior Foot Supports, LLC

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